Overview

Head of IT Operations (not engineering)

Senior leadership role responsible for 24×7 availability, operational resilience, and regulatory compliance across all IT systems and services.


  • Investment Mgt firm (400B+ AUM)


  • Report to CTO


  • Team size: 30


  • Location: San Francisco (Full relocation provided)


  • Hybrid schedule


  • Comp: 500k – 700k





Drive infrastructure strategy, manage vendor relationships, and oversee governance processesfocusing on continuous improvement, risk mitigation, and alignment with business and regulatory priorities.


Experience managing infrastructure from a service delivery, risk, and compliance perspectivepreferably within financial services, investment management, or similarly regulated industries is needed.

Required Experience


  • Proven leadership in technical operations and team management


  • Investment management or broader financial services


  • Managing critical, firm-impacting incidents


  • Exceptional communication skills for high-pressure problem resolution


  • Strong background in cloud operations and vendor management


  • Broad IT operations experience across infrastructure, support, and governance


  • Executive presence with a boardroom-ready mindset


  • Commitment to service excellence and stakeholder engagement


  • MBA or other relevant discipline is ideal