Job Description:

Who We Are

Joffe Emergency Services is an all-in-one provider of expert emergency response training, event safety, and disaster preparedness supplies for individuals, schools, non-profits, small businesses, and corporations throughout the country. Our goal is to save lives and prevent emergencies through highly skilled response training that builds trust, demonstrates respect, and empowers learners to apply life-saving techniques to any individual in need, under any circumstances.

Who You Are

We’re seeking a Los Angeles-based Safety Consultant to add to our LAMP team (Learning & Management Practice) and to serve as the primary point of contact for assigned clients, partnering with them to identify safety concerns, establish preparedness goals, and build programs that create safe, empowered communities. The Safety Consultant’s role is to teach, equip, and support clients in all things safety, as well as collaborating closely with the Division’s leadership and other Joffe consultants to ensure client concerns are met, and content and resources are developed. The ideal candidate will have a background working in or with K-12 schools as well as an extensive knowledge of emergency management and preparedness.

Essential Responsibilities

  • Client Relations
    • Partner with the client’s leadership to identify safety concerns and goals. Create and manage a program to achieve a safe, empowered, and prepared community
    • Primary contact for clients after they have contracted with Joffe emergency services for school safety
    • Facilitate 1:1 thought partnership calls
    • Establish big picture goals at the beginning of the contract
    • Create a schedule of engagement via a timeline and priorities document
    • Collaborate with School Health Services and Event Safety Divisions to train and support EMT and Health Coordinators to provide client staff members with a wide array of advanced disaster response skills and on-site preparedness and crisis support
    • Manage internal and institutional knowledge of individual schools
    • Collaborate on the creation of resources and training presentations
    • Establish continuous and open lines of communication
    • Manage shared folders and resources for clients
    • Pre-empt and anticipate client questions and concerns
    • Look for collaboration and connection opportunities with clients
    • Manage out-of-scope questions and requests
    • Support one-off requests
    • Plan and execute risk assessments of campuses virtually and/or on-site, deliver comprehensive reports on findings and recommendations, and partner with clients to build a plan to operationalize the recommendations
  • Time Tracking
    • Track client engagement hours to ensure client-consultant relationship remains within hourly parameters
    • Addresses time concerns that arise regarding above to ensure equitable and sustainable division of consultant time between clients
  • Communications & Content Creation
    • Manage content creation project workflow, developing strategy for content creation including contractor support and external needs as appropriate
    • Support content creation and facilitation of ongoing Joffe outreach efforts, which could include web pages, webinars, newsletters, association partnerships, and conference presentations & sessions
    • Create resources that can be adapted and used by clients and other members of the Joffe team
    • As necessary, act as liaison with vendors and partner organizations
  • Technology
    • Manage and support the implementation and improvement of the LAMP Division’s existing and planned marketing materials, webpages, and resources
    • Engage in active improvement of current client management, project management, and time tracking systems and applications
  • Emergency Response
    • Participate in On-Call (24/7): Emergency Line Support
    • Act as an Incident Commander for regional incidents as assigned by Division management
  • Other Responsibilities
    • Communicate and coordinate with other divisions and colleagues in a timely and professional manner
    • Perform other duties and tasks as assigned.

Qualifications

  • Must reside in the Los Angeles area
  • Bachelor’s Degree
  • Healthcare/Educational Institution Experience
  • CPR/First Aid/AED Certification
  • Strong computer skills; proficient in Microsoft Office and Google Suite
  • Collaborative, team player, confident in front of large groups and public speaking
  • Keen understanding and excellence with administrative duties; high attention to detail
  • Excellent trainer and communicator in written and verbal communication
  • Incident Command System (ICS) 100, 200, 700, 800 courses
  • Willingness to travel 70% of time

Job Details and Benefits

  • Schedule: Full-Time
  • Benefits: Medical, Dental, Vision, STD/LTD, Life, FSA
  • Matching 401(k)
  • Untracked PTO
  • Fully remote work with flexible work schedule
  • Compensation: $75,000 – $90,000 per year

Compensation details: 0 Yearly Salary

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