Job Description:
Job Title: Technician Services Manager
Salary: $90,000 – $110,000 per year
Why consider this Technician Services Manager role?
- Join a growing professional organization known for delivering complex technology solutions to enterprise clients
- Step into a high visibility role supporting large scale, multi site environments with modern devices, cloud-connected systems, and business critical uptime
- Become the technical face of the company for key accounts-own the client relationship, the delivery execution, and the service quality
- Work in a flexible environment with remote or hybrid options while still engaging in meaningful collaboration
- Make a measurable impact by bringing structure, leadership, and hands on expertise to a fast moving technical services team
What will the Technician Services Manager do?
- Serve as the primary technical point of contact for enterprise clients within a managed services model
- Manage day to day support operations, escalations, and technical requests across distributed device fleets and critical business systems
- Oversee policy management, device updates, patching workflows, remote management tools, and system integrations
- Troubleshoot issues across networking, cloud enabled applications, and endpoint devices with a high sense of urgency
- Collaborate with engineering, release, and program groups to ensure successful deployments and process improvements
- Provide clear, confident communication across email, phone, and virtual meetings-serving as the polished, customer facing technical lead
- Mentor and guide junior technical staff responsible for internal support and cross regional ticketing
- Help strengthen documentation, operational playbooks, and technical standards for client delivery
What the company needs in a Technician Services Manager:
- 5+ years of hands on experience in managed services, multi site support, or MSP-style technical leadership
- Strong troubleshooting ability across networks, cloud services, and modern endpoint platforms
- Experience with mobile device management (MDM), remote monitoring tools (RMM), patching, VPN connectivity, or similar technologies
- A polished, proactive communicator who thrives in high engagement, high visibility client situations
- A “figure it out” personality-resourceful, calm under pressure, and eager to solve problems without excuses
- Demonstrated ability to work independently in a flexible work environment while maintaining professionalism and accountability
- Strong organizational skills and comfort working in fast-paced, lean technical teams
Bonus Points
- Experience supporting Android devices or large, distributed device fleets.
- Exposure to cloud technologies or modern integration frameworks (e.g., AWS components)
- Familiarity with SQL or data driven reporting environments
- Prior work with global teams or cross regional technical collaboration
- MSP background strongly preferred, but enterprise support experience also welcome
Why this role stands out
- High impact position replacing an incumbent-your leadership will immediately shape the client experience
- Opportunity to build structure, elevate service delivery, and provide guidance to a team that is ready for strong technical direction
- Flexible work arrangement (remote/hybrid), paired with autonomy and freedom to execute
- Work within a supportive leadership environment that values individuals, initiative, and a strong work ethic
- Excellent benefits and competitive compensation in the $90K-$110K range
