Job Description:

Customer Service Coordinator (100% Remote) The Customer Service Coordinator is a fully remote role responsible for delivering exceptional support and seamless communication to clients from anywhere. This position is perfect for someone who thrives in a virtual environment, enjoys helping others, and can manage multiple tasks with confidence and professionalism. Responsibilities – Serve as the primary point of contact for customer inquiries through phone, email, chat, and virtual platforms – Resolve customer concerns with empathy, clarity, and efficiency – Coordinate communication between customers and internal teams to ensure timely follow through – Maintain accurate digital records of interactions, requests, and resolutions – Monitor service timelines and proactively update customers on progress – Assist with scheduling, documentation, and administrative tasks in a remote setting – Identify opportunities to improve customer satisfaction and streamline virtual processes – Contribute to a positive, collaborative remote team culture Qualifications – Strong written and verbal communication skills – Excellent organization and time management abilities – Ability to multitask and prioritize in a remote environment – Tech savvy and comfortable using digital tools and communication platforms – Problem solving mindset with a customer first approach – Previous customer service or coordination experience preferred What You Bring – A friendly, solution oriented attitude – Self motivation and reliability in a remote work setting – Professionalism and a commitment to delivering outstanding service – Ability to work independently while staying connected to the team generous commissions